Leon Mika

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🔗 Google loses two execs: one for Messaging and Workspace, another for Payments

Two thoughts I came away with after reading this.

The first is an attempt to understand how Google can think that they can put out anything — the version of US Google Pay app for example — and expect people to flock to it. I no expert, but I’m not sure why the physics of user adoption should be any different if you’re a multi-billion dollar company. People will use your software if it’s good, and they won’t if it’s not. And if you force people to change their habits because you want to completely throw out your existing version for “reasons”, you’re giving users an opportunity to choose whether they want to even continue using your stuff.

It happened to me when they shutdown Inbox. I had the opportunity to change to something else, which I did: Fastmail. Since I was forced to change my habits, I may as well have changed them for the better.

The second — and this is probably obvious — is that the a good indication of the health of one of Google’s app is how often they rebrand it. Since it’s launch, Gmail has always been Gmail. I can’t even name what Google’s messaging app is called now.

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